All clients are asked to arrive at least 5 minutes before your scheduled appointment time. We cannot go over the allotted time since most sessions are booked back to back. If client is more than 10 minutes late for a 30-minute session, the appointment is considered a “NO SHOW.”
Late Arrival:
No Show Policy:
If a client “NO SHOWS” an appointment, it will be considered a cancellation and 50% of the session rate will be charged. An exception will be made if there is a contagious illness, sudden emergency, or inclement weather.
Cancellation Policy:
All cancellations require 24-hour notice. Any cancellation made less than 24 hours from the session time will be charged 50% of the session rate. An exception will be made if there is a contagious illness, sudden emergency, or inclement weather.
If you decide to cancel, just stop by our front desk and we will be happy to give you the cancellation form. If for any reason you are not able to make it into our office to sign the cancellation form, we are willing to cooperate via phone/email to accommodate your needs. Membership cancellations must take place 7 days in advance, before your membership is due to renew. Any memberships with overdue balances with be obligated to pay the balance before cancelling the account. Membership fees will not be reimbursed for a late request of cancellation.
Policy for Members:
Members who will be arriving late for their appointment will be required to reschedule for a different time or wait for an upcoming available time. Members should cancel within 12-24 hours of their appointment time. There is no penalty for a no show or cancelled appointment.
Membership Suspension Policy:
Members may suspend membership for up to 2 months.